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Technical Writer

Job Objective :

The primary role of the Technical Writer is to produce written material for KEMP products that will be used by end users. This job will interface with the Management Team, Development and Customer Service Teams in order to deliver the user guides, training materials, and end user material that will assist end users with the use of our product. This position may also provide assistance in the  creation of marketing, training and sales materials to help promote and sell KEMP products.

 

Responsibilities :

  • Develop printed material that leverages existing material. This may include end user reference manuals, software release notes or training guides.
  • Maintain an integrated documentation process for end-user training that could include print, online, and training materials. Technical writer will assist in the creation training material.
  • Develop plans to map out effective documentation to coincide with product release schedules.
  • Collaborate with KEMP staff to learn the software in order to prepare documentation and training materials.
  • Work with the product development team to write new product supplements and announcements of new product features.
  • Other assigned responsibilities as required.

Skills & Requirements :

  • Minimum of 2 years technical writing experience, preferably in an IT networking environment (must be able to show work samples).
  • Solid knowledge of the documentation process from design to commercial release.
  • Excellent organizational skills.
  • Ability to work independently, with minimal supervision.
  • Excellent technical writing, editing and coordination skills.
  • Excellent verbal and written communication skills.
  • Skills with graphics software (e.g. Adobe Photoshop, Acrobat).
  • Previous experience with writing online documentation.

Desirable skills/experience:

  • Understanding of IP networking in an internet environment.
  • Working knowledge of technical software for publishing online (e.g. Content Management System or online help system). This might include proficiency in publishing content for web sites, marketing materials, and training documents.
  • Previous experience with writing online help.
  • Knowledge of leading documentation tools and delivery options, with experience in preparing online and print documentation for users of software products.
  • Experience with SharePoint.

If you are interested in this position please contact us with your CV via email: hr@kemptechnologies.com