KEMP Support Services

Every LoadMaster Server Load Balancing Appliance is delivered with a 1st year support agreement at no additional cost.  The standard support agreement provides the following services:

›  5 X 10 Live Telephone Support

›  Unlimited e-mail support

›  Hardware replacement policy

›  Software fixes and updates

Optional Support Services

›  Platinum Support (7 X 24 Telephone Support Coverage)

›  Tri-dundant Support Program* 

Since 2000, KEMP's network engineers and technical professionals have been providing expert systems support for customers ranging from small and medium businesses to Fortune 100 enterprises.  Covering a wide range of design configurations and system complexities, our engineers can rapidly and efficiently help you derive the most value from your LoadMaster appliance.

* The Tri-dundant Support Program provides customers with maximum protection from hardware downtime.  In addition to Platinum Support coverage, this program provides for an on-site cold spare LoadMaster unit which may be placed into production immediately upon receiving a license from KEMP tech support staff.  This enables the LoadMaster clients to maintain high-availability, redundant-unit operation while a failed unit is being serviced.  This program is available to LoadMaster customers who purchase the LoadMaster HA configuration and must be ordered at the time of initial purchase.  Please contact your KEMP sales representative for pricing and additional program details.

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